FAQ

Tanaad Money Online and Mobile App is a secure and easy-to-use, online and Mobile App money transfer service. Tanaad Send Money Online or Mobile app enables you to send money using your Debit/credit card.

    Tanaad Money Transfer Services are:

    • Cash pick up Transfer-funds can be collected from Tanaad designated collection points
    • Bank account deposit Transfer-you can transfer money direct into local currency account
    • Mobile Money Transfer-transfer money direct mobile wallet

    With Tanaad, you can send money to Kenya, Somalia, Ethiopia and Many more.

      The key benefits of the Using Tanaad services Money Online and Mobile App Service are:

      • Speed, Convenience, best exchange rate and low fees – because the service is available online and Mobile App, you may send money without having to visit a bank branch.

      The Tanaad Money Online Service and Mobile App is easy to use

      Note: For your first money transfer, you will be required to register before you can login to send money

      1. You need an email address and mobile number: Make sure you use an email address and mobile number that you can easily remember and access. Either of this will be your username
      2. Password- For new customers you will have to create your own password during registration. For existing customer this will be generated by the system uniquely for you. You can however change it to something you can easily remember.
      3. Contact address information
      4. Date of birth and Identifications such as Valid Passport and Driving licence

      Beneficiary (receiver) requirements

      Note: For your first money transfer, you will be required to register before you can login to send money

      1. The Transfer Reference number
      2. A valid ID (passport, driving licence, ) to submit at the pay-out location to enable successful collection of money transferred to them.

      Within an hour beneficiary can collect money from our affiliates pay out.

      You register for the Tanaad to Send Money Online Service by following the steps outlined below

      FIRST TIME REMITTERS OF Tanaad – HOW DO I REGISTER

      • New User Registration (never used Tanaad before)
      • Fill in all mandatory fields marked **,
      • Step 1: Click on the ‘Sign up’ button.
      • Step 2: Fill in your personal details/contact details and password,
      • Step 3: Follow the on-screen instructions to complete your registration

      After successful registration you will need your email address or your mobile number as your username and your password to login.

      • Click on Sign in at the top right of Tanaad website or on your Tanaad Mobile app
      • Select which of your username you will want to use email address or mobile number.
      • Fill in your Username and Password
      • Click on Login or Sign in
      • Create a new beneficiary or select your existing beneficiary from the list.
      • Follow the on-screen instructions to complete your transaction

      When a transaction is completed successfully you should find the Reference to share with your Receiver.

      Yes, all you need is beneficiary account number, bank name and bank branch.

        You will be informed of the transfer charges for sending money using Tanaad to Send Money Online, and the exchange rate used to derive the estimated amount that your beneficiary will receive in the designated currency before you proceed to confirm and save your transaction.

          If you you require any further information feel free to contact us @support@tanaad.com